In accordance with the provisions of the Consumer Protection and Defense Code (Law No. 29571) in Perú, we provide you with our Virtual Complaints Book.
To submit a Claim or Complaint, please send us the following mandatory information to the email info@thesacredceramics.com with the subject line "Claim / Complaint - Complaints Book":
Full Name/Document Type and Number (DNI / CE / Passport)/Contact Phone/Physical Address/Type of Good: [Product / Service or Experience]/Order Number (If applicable)/Amount Claimed (If applicable)/Type of Request [Claim - dissatisfaction with the product or workshop] / [Complaint - discomfort with the service]/Details of the Claim or Complaint/Specific Request or Solution Required
Note: By sending the email, you confirm the veracity of the data provided. A formal response to your request will be provided within a maximum of 15 business days.